Monday, March 29, 2004

God forbid we go more than 48 hours without television, but we went to France at lunch today to buy a new one. We saw one we thought we wanted, but one sign said €299 and another said €329. We found someone to help, and after much waiting he told us €329. OK, fine, no big deal we thought, so we went to pay and he came back and said we could have it for €299 after all. Great! Then he entered it in the cash register and it came back as €229. A mistake, surely. So, did he override the register, call a manager, void it and re-enter the transaction? Nope--even when we asked if he was sure it was OK, he just said "today must be your lucky day" and sent us on our way! Customer service is a bit of an alien concept here most of the time, which usually works against you, but every now and then it works in your favor...