Shameless hucksters

We're now officially big fans of Waterstone's books in London and feel inclined to put in a good word for them. Why, you might ask? Well, back in November when we were in London, we stopped into a Waterstone's on Oxford Street and bought a bunch of books. We threw the bag in our suitcase and were dismayed when we got back to Basel to see that the cashier had not put a few books we had bought from the Roger Hargreaves' Mr Men and Little Miss series. The books only cost about 2 pounds (about $4) each so it wasn't the end of the world, but we nevertheless sent a letter to the store explaining the situation and asking that they either send the books to us or refund the cost, not really expecting to ever hear back from them. Imagine our surprise, then, when last week we got an envelope in the mail containing "Little Miss Stubborn" and "Little Miss Curious" (for Baby) and "Mr Happy" (gift for a friend). It would have been the easiest thing in the world for them to either blame us for not checking the bag before leaving London or ignore our letter entirely, so we were really impressed that they actually took the time to rectify their initial mistake. Needless to say, next time we're in London we'll be sure to give our book-buying business to Waterstone's...